Terms & Conditions for EnergyScout.net
1. Our website
Use of this website provided by EnergyScout Ltd, ("Us") by your business, officers and employees, ("You") and any service contained within constitutes acceptance of these Terms & Conditions.
2. Customer Use
2.1 You should always check the contact information you provide is correct before creating a customer account or proceeding to payment.
2.2 Our website is only intended for use by adults, as defined as those aged 18 or over and who have sufficient capacity to enter into a binding agreement.
3. Account Integrity
3.1 As part of the registration process you will need to create an account, including a username & password. It is your responsibility to ensure that the information you provide is accurate and not misleading. You cannot create an account or username & password using the names and information of another person or using words that are the trademarks or the property of another party or vulgar, obscene or in any other way inappropriate.
3.2 You are responsible for maintaining your own username and password via our website. You should ensure that you store your username and password securely and that the details required to access your customer account are not provided to another party.
3.3 You are responsible for your customer account and any actions taken within it. If you are aware or suspect that your customer account username and password or other details have become known to a third party, you should inform us immediately.
4. Product & Service Pricing
4.1 We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product or service is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable).
4.2 We reserve the right to alter all product and service pricing without notice.
5. Your Order
5.1 When you place an order you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to us to purchase a subscription, list and asset or service.
5.2 Your offer is only accepted by us once we have emailed you to confirm the creation of your account and your username & password details and the product or service has been provided to you.
5.3 Subscription or service items not included within your account email are not included in the order and contract between you and us.
5.4 We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.
5.5 If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.
6. Subscription and Asset listing Period
6.1 After satisfactory payment of the subscription or listing fees, or during any Trial period, and supply by us of your username & password you will have access to the website, and the products and services provided by the website for a period defined by the subscription or listing period.
6.2 At the end of your first and any subsequent Subscription or listing Period, your subscription or listing will automatically renew for the same period unless you notify us before the renewal date that you do not want your subscription or listing to continue.
6.3 We reserve the right to alter the subscription and listing fee for future renewals. We will notify you of any alteration in the fee at least 14 days in advance of the alteration, and you can cancel your subscription or listing if you do not wish this to be renewed at the altered fee.
7. Cancellation Rights and Refunds
7.1 As this is a business-to-business transaction no right of cancellation exists under The Consumer Protection (Distance Selling) Regulations 2000.
7.2 Full or partial refunds will only be given where the product or service provided by us is found to be defective.
7.3 Refunds will not be given where we are unable to replicate the issue or the issue stems from the user or their equipment.
7.4 In the case of a defective service we reserve the right to offer an additional free period of service or issue a partial or full refund at our sole discretion.
7.5 Where a refund is offered and accepted by you it will be made within seven working days of receiving your acceptance of a refund.
8.1 As we allow content submission to the website by users the views expressed by any user on the website are their own and not those of EnergyScout Ltd.
8.2 As a user you agree not to do any of the following:
8.2.1 Abuse, harass, threaten, stalk, defame or in anyway seek to violate the rights of another user or third party.
8.2.2 Publish or seek to distribute any material or information that is unlawful, harmful, obscene, indecent, libellous, profane, defamatory, racist, or in any other way inappropriate or objectionable.
8.2.3 Use or harvest data provided by other users in a way that they would object to.
8.2.4 Contact other users in ways they may find inappropriate.
8.2.5 Encourage illegal activity or activity that violates the rights of other users or third parties, whether individuals or organisations.
8.2.6 Supply or post content calculated to deliberately mislead other users or third parties, including content falsely made to appear from or be endorsed by us.
8.2.7 To pose as another user, third party or organisation or one of our employees for the purposes of obtaining user or third party information.
8.2.8 To transmit or transfer any viruses, trojans, worms or any other malicious programs or code intended to spy on, gain control over, disrupt, destroy or in any other way impair any computer hardware or software or any other equipment.
8.2.9 Attempt to gain access to our servers or other equipment in order to disrupt, impair, overload or otherwise hinder or compromise the safety, security or privacy of any of the services provided by or relied upon by us and other users.
8.2.10 Reframe, repurpose the website or any content on it or remove or obscure any notices or advertising provided by us on the website.
8.2.11 Load or provide access to content on the website or link to other content from the website, which infringes the trademark, patent, trade secret or any other proprietary right of a third party or infringes any intellectual property law.
8.2.12 Make commercial posts or comment spam or attempt to disguise such spam as content.
8.2.13 Send junk or spam email or emails or posts promoting pyramid schemes, chain letters or any other activity that invites users and others to participate in wasting their time and/or money.
8.2.14 Use any robot, spider, scraper or other technical means to access the website or content on the website.
8.3 If you breach these Terms and Conditions by sending any unsolicited bulk email, (spam) or any other bulk communications to users your actions will cause harm to us and our website. Such harm is difficult to quantify and as such you agree to pay us the sum of £50 for each and every individual email or other communication sent to a user or third party.
8.4 Where information is submitted directly to EnergyScout Ltd, EnergyScout Ltd takes no responsibility for accuracy or misstatement of this information and disclaims any warranties or losses suffered resulting from inaccuracies, omissions or misstatements.
8.5 The above list is not intended to be exhaustive.
9. Content Ownership
9.1 As a user you retain all ownership rights to content provided by you.
9.2 By submitting, posting or displaying your content on the website you agree to grant a non-exclusive royalty-free licence to us to use, modify, publicly perform, publicly display, reproduce and distribute such content on the website. This allows us to place your content on the website and let all users view your content. It also allows us to compress or alter the size of any files you may post onto the Site to ensure that they can be readily displayed for other users.
9.3 As this is a non-exclusive licence you as a user are free to provide your content to other websites or other parties, without restriction.
9.4 This licence is also royalty-free, which means that the content is provided free of charge to us and we will not pay for the content or account for any advertising revenue generated on the website or on any specific content pages.
9.5 This licence is also sub-licensable, which means that our partners and affiliates can also use the content.
9.6 This licence also applies worldwide because the website can be accessed from anywhere in the world, at any time.
9.7 Also as part of the licence you warrant that any content provided by you does not belong to a third party whose rights have been violated by the content being posted on to the website. Furthermore if any content is owned by a third party you agree to pay all royalties owed to that party, without seeking any contribution from us.
10. Content Monitoring
Users can freely add content to the website. We will monitor content from time to time but do not assume any responsibility for content posted to the website. If at any time we decide to monitor the website on any occasion it does not assume responsibility for removing any content or the conduct of any users.
11. Suspension or Termination
11.1 We reserve the right to remove (with or without notice) content and suspend or terminate (with or without notice) the account of any user who in our sole judgment is in breach of these Terms and Conditions.
11.2 If a customer account is suspended the suspension the length of the suspension period and any reactivation will be at our sole discretion.
11.3 Users are expected to adhere to a 'Fair Usage' policy. Where it is suspected that subscribers are using the system for purposes other than that for which the system is advertised, we reserve the right to temporarily limit the service. Where subscribers are using the system in a manner that may be detrimental to EnergyScout Ltd, we reserve the right to withhold access to the system.
We take all reasonable steps to ensure the website is available and functioning fully at all times. However, we do not accept any responsibility for "down-time" or poor performance of our fileservers or where the website or any associated service is unavailable for any reason, whether within or outside our direct control.
13.1 We are not responsible for the accuracy of any content on the website nor any advertisements placed on the website.
13.2 We are not responsible for any links to third party websites from our website and the inclusion of any link does not imply an endorsement of a third party website by us.
14. Customer Complaints
We endeavour to respond to all customer complaints or queries within five working days.
16. Events outside our control
EnergyScout Ltd, shall not be liable for delay or failure to perform any obligation under these Terms & Conditions if the delay or failure is caused by any circumstances beyond our reasonable control, including, but not limited to, acts of god, war, civil disorder or industrial dispute.
17.1 EnergyScout Ltd, grants you a licence to access the content, information and services contained within our website for business use only.
17.2 This licence allows you to download and cache (using your browser) individual pages from our website.
17.3 This licence does not allow you to make our website available via an intranet, where our website or a substantial part of it is hosted locally on the intranet in question.
17.4 Our website design, layout, content or text cannot be copied, edited or otherwise manipulated without our express prior written permission.
17.5 Our website cannot be placed within the frame-set of another website.
17.6 Third parties are not allowed to “deep link” to pages within our website, without our express prior written permission. All links (unless expressly permitted by us) should be to the main index page of our website. Furthermore, the content of such links, whether graphic or text should not be misleading, false, derogatory or in any other way offensive.
17.7 The restriction on “deep linking” does not apply to affiliate partners who wish to send customers directly to a particular page or product in order to increase their affiliate sales.
18.1 All content, databases, graphics, buttons, icons, logos, layouts and look & feel are the copyright of EnergyScout Ltd, unless expressly acknowledged as otherwise or provided by a user as part of content submission.
18.2 The data mining, extraction or utilisation of product information from our website is not permitted without our express prior written permission.
The foregoing paragraphs, sub-paragraphs and clauses of these Terms & Conditions shall be read and construed independently of each other. Should any part of this agreement or its paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses.
Failure by EnergyScout Ltd to enforce any accrued rights under these Terms & Conditions is not to be taken as or deemed to be a waiver of those rights unless we acknowledge the waiver in writing.
21. Entire Terms & Conditions
These Terms & Conditions set out the entire agreement and understanding between you and EnergyScout Ltd. We reserve the right to change these Terms & Conditions at any time, without giving notice.
These Terms & Conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.
1. Information we collect
1.1. We will collect personal data on this website only if it is publicly available or directly provided to us by you the user, e.g. your e-mail address, name, home or work address and telephone number, and therefore has been provided by you with your consent. Normally you will only provide such details if you are making a purchase from us. We also use analytical and statistical tools that monitor details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data (but this data will not identify you personally).
1.2. Your payment information (e.g. credit card details) provided when you make a purchase from our website is not received or stored by us. That information is processed securely and privately by the third party payment processors that we use. EnergyScout will not have access to that information at any time. We may share your personal data with our payment processors, but only for the purpose of completing the relevant payment transaction. Such payment processors are banned from using your personal data, except to provide these necessary payment services to us, and they are required to maintain the confidentiality of your personal data and payment information.
2. Use, storage and disclosure of your information
2.1. We may hold and process this personal data in accordance with the Data Protection Act 1998 and send you our e-newsletters from time to time. We may share your personal data within our group of companies, but it will still be subject to these terms if we do.
2.2. The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:
2.2.1. To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information;
2.2.2. To meet our contractual commitments to you;
2.2.3. To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service;
2.2.4. If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you;
2.2.5. Further, we may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We [or they] may contact you about these goods and services by any of the methods that you consented to at the time your information was collected;
2.2.6. If you are a new customer, we will only contact you or allow third parties to contact you when you have provided consent and only by those means for which you provided consent; and
2.2.7. To assist fraud protection and minimise credit risk.
2.3. If you do not want us to use your data for our or third parties’ use, you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data, or can do so by sending us an email to info@EnergyScout.net at any time.
2.4. Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors.
2.6. We do not use or disclose sensitive personal data, such as race, religion, or political affiliations, without your explicit consent.
2.8. Otherwise, we will process, disclose or share your personal data only if required to do so by law or in the good faith belief that such action is necessary to comply with legal requirements or legal process served on us or the website.
2.9. You have the right to opt out of our processing your personal data for marketing purposes by contacting us at info@EnergyScout.net.
3.1. The transmission of information via the Internet or email is not completely secure.Although we will do our best to protect your personal data, we cannot guarantee the security of data while you are transmitting it to our site; any such transmission is at your own risk.Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.
3.2. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.You should choose a password it is not easy for someone to guess.
4. Third party links
You might find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
6. Access to information
The Data Protection Act 1998 gives you the right to access information held about you by us. This right can be exercised by you in accordance with the Act - an access request will be subject to a fee of £10 towards our costs of complying with your request for the information we hold about you. Should you wish to receive details that we hold about you, please contact us using the contact details below.
7. Changes to this policy
We may update these policies to reflect changes to the website and customer feedback. Please regularly review these policies to be informed of how we are protecting your personal data.
We welcome any queries, comments or requests you may have regarding these policies. Please do not hesitate to contact us.
Our Contact Details
Our contact details are as follows:
EnergyScout Ltd, International House, 124 Cromwell Road, London. SW7 4ET. United Kingdom.
From within the UK: 0207 0303169
International: +44 207 0303169
Company registration number: 09776899
VAT registration number: GB 223036551
Last updated : August 2016